answer the question for the case study

1. Do you think it would be unusual for a manager such as Lee Cockerell to spend a significant portion of his time motivating his employees? Explain.

2. Which of the needs on Maslow’s hierarchy of needs could delivering exceptional customer service at Disney satisfy? Why?

3. Is it possible for Cockerell’s efforts to succeed in motivating workers yet be detrimental to organiza- tional success? Explain.