APA style using the listed reference and at least two other substantial references and answer the following:
Are leadership approaches different in creating and managing the patient experience then they are with approaches used in improving quality outcomes? How are they different? How are they the same?
Use this and at least 2 other substantial sources for citations (professor verifies all sources).
Balik, B. (IHI, Oct. 2011) “What makes a positive patient experience?”