Business Process Analysis and Workflows

You’ve read the Business Process Analysis and Workflows page as well as several articles linked from it. Now consider the scripted portrayal below which depicts a business analyst interviewing a nurse in a physician’s office about the operational activities involved when checking in and serving a typical patient. Although this only demonstrates a first step in the business analysis process, you can see that the initial focus of the analyst is to learn about the process from the staff member being interviewed.

• Scripted Portrayal: Business Analysis of a Healthcare Process

Now that you’ve reviewed the scripted portrayal, reflect on the interactions between the business analyst and the nurse, then complete the question sheet below: